How to identify business processes suitable for AI
A good AI opportunity is valuable, repeatable, measurable and governable. It should improve a defined workflow rather than add another disconnected tool.
Prioritise work performed often enough for improvements to accumulate. A monthly task may matter, but a daily task performed by twenty people usually offers a clearer first case.
02
Information intensity
AI is useful where employees must read, classify, compare, summarise or prepare large amounts of text and structured information.
03
Decision boundaries
Separate preparation from accountability. AI may gather evidence and draft recommendations while a qualified person remains responsible for the decision.
04
Measurability and risk
Define the baseline, expected outcome, acceptable error rate, data sensitivity and review requirement before implementation.
Time per task
Turnaround time
Quality and rework
Customer impact
Data and compliance risk
FAQ
Frequently asked questions
What processes should not be automated first?
Avoid beginning with poorly understood, highly sensitive or irreversible workflows where accountability, quality controls or data permissions are unclear.
Should we choose the AI tool first?
No. Define the problem, workflow, data and success measure first; then select technology suited to those requirements.